About me Download CV
Hi! I am a PhD candidate in the Technology and Operations department at the University of Michigan - Stephen M. Ross School of Business. My advisors are Samantha Keppler and Stephen Leider. Broadly, I am interested in the way frontline workers learn about and use (or deviate from) new technologies, and the effect of this behavior on operationally important outcomes like accuracy, efficiency, and fairness. Right now, I am using laboratory experiments and qualitative methods to study human-algorithm interactions in service contexts.
Before coming to Ross, I majored in Information Science, Systems, and Technology at Cornell Engineering. Before that, I grew up in Hanover, NH, so I love winter sports—especially cross-country skiing.
I am on the 2024-2025 academic job market.
Contact: claresny@umich.edu
Research
1. Algorithm Reliance Under Pressure: A Behavioral Study of Worker Behavior within a Queueing System.
Major Revision at Management Science.
2. Making ChatGPT Work for Me.
Major Revision at CSCW.
3. Algorithm Reliance for Binary Classification: Implications for Accuracy and Fairness.
Teaching
Fall 2022. I was an instructor for a section (class size: 76 students) of the Ross BBA core operations management class.